Hinchingbrooke Health Care

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Emergency Survey Results

emergency entrance

Patients visiting Hinchingbrooke’s accident and emergency department report high levels of being treated with dignity and respect according to a new Healthcare Commission survey.

The Emergency Department survey asked 406 patients who had attended the hospital’s accident and emergency department between January and March 2008 for their opinions on several aspects of their time spent at the trust, including the availability of car parking, time spent with doctors or nurses, cleanliness of the department and the quality of advice given when leaving.

Hinchingbrooke’s results show that the Trust’s A&E department is in the top 20% of Trusts in the responses to 16 of the 33 questions, and in the middle 20% of Trusts regarding another 16.

The Trust also recorded the top score of all 151 acute trusts surveyed in two answers: the cleanliness of the department’s toilets and the care taken by ambulance staff when transporting patients to the department.

The Trust did find itself in the bottom 20% of Trusts in answer to one question, regarding if patients were told how long they would have to wait to be examined.

Hinchingbrooke Health Care NHS Trust’s results

Top score: 2 questions

  • How clean were the toilets in the emergency department?
  • Did the ambulance crew explain your care and treatment in a way you could understand?

Scoring in the top 20% of trusts surveyed

  • Was it possible to find a convenient place to park in the hospital car park?
  • Overall, how would you rate the care you received from the ambulance service?
  • Did you have enough time to discuss your health or medical problem with the doctor or nurse?
  • Did doctors or nurses talk in front of you as if you weren't there?
  • Were you given enough privacy when being examined or treated?
  • If you needed attention, were you able to get a member of staff to help you?
  • Sometimes in a hospital, a member of staff will say one thing and another will say something quite different. Did this happen to you in the emergency department?
  • Were you involved as much as you wanted to be in decisions about your care and treatment?
  • Did a member of staff explain the results of the tests in a way you could understand?
  • In your opinion, how clean was the emergency department?
  • While you were in the emergency department, did you feel bothered or threatened by other patients?
  • Did a member of staff tell you when you could resume your usual activities, such as when to go back to work or drive a car?
  • Did a member of staff tell you about any danger signals regarding your illness or treatment to watch for after you went home?
  • Did hospital staff tell you who to contact if you were worried about your condition or treatment after you left the Emergency Department?
  • Overall, did you feel you were treated with respect and dignity while you were in the Emergency Department?

Last modified 11/02/11 13:40:08