Compliments, Comments and Complaints

Patient Advice and Liaison Service (PALS)

PALS offers help to patients, relatives and carers by providing information, help and support to resolve any issues or concerns which relate to services provided by Hinchingbrooke Health Care NHS Trust.

The service aims to provide:

advice and support for patients, their families and carers;
information on NHS services;
someone to listen to your concerns, suggestions or, queries;
help to resolve problems quickly on your behalf;
a gateway to service improvement;
guidance on how to access the NHS Complaints Procedure.

The PALS office is located at the Main Entrance at Hinchingbrooke Hospital behind the Info Zone area. The office is open Monday to Friday 9am to 2:30pm an answer phone service is available out of these working hours.

To find out more about PALS, please contact Louisa Grice, PALS Manager on 01480 428964 or email hch-tr.pals@nhs.net

Useful links:

Click here to access the Cambridgeshire PCT PALS

You can also give us feedback via the NHS Choices website, www.nhs.uk

The Trust has a designated Complaints Manager to deal with formal complaints.

If your complaint is detailed, please write it down so you can recall all the information and we can be sure that we understand all your concerns.

If it is appropriate, and you agree, we can arrange for you to meet and discuss your concerns with the medical and nursing staff who have been involved in your care. This can often help to resolve a complaint quickly.

We try to investigate and respond to complaints within 25 working days. In complex cases, this might take a little longer.

Hinchingbrooke's Chief Executive sees every complaint made and every response given. He will send you a letter explaining other actions you can take if you are not happy with the outcome of your complaint.

If you are still dissatisfied and you feel that we have not responded adequately to your concerns, the Complaints Manager will undertake further investigations on your behalf.

Following this, if you still do not feel that your complaint has been fully dealt with, you can request an Independent Review.

Please send your complaint to

Chief Executive
Hinchingbrooke Health Care NHS Trust
Hinchingbrooke Hospital
Hinchingbrooke Park
Huntingdon
Cambridgeshire
PE29 6NT

Contact Us

Admissions and Appointments