Hinchingbrooke Health Care

Patients and Visitors

Patient Feedback March 2012

Getting Here

Inpatients

Outpatients

Emergency Care

PALS

Feedback - NHS Choices

Compliments, Comments and Complaints

Mulberry Private Healthcare

Shops & Restaurants

Your Medical Records

If you have a disability

Bereavement Service

Chaplaincy Services

Info Zone

Maps

The NHS Number

Outpatients

outpatients reception 3

Before you come to outpatients

If you have no way of travelling to hospital, please let your GP know as they may be able to arrange transport for you. If it is arranged, please try to be ready an hour before your appointment time. If you need a follow up appointment, the receptionist in the clinic will arrange transport for you before you go.

Before you travel, make sure you know which part of the hospital your appointment is taking place in, whether it be the Treatment Centre or the main hospital's outpatient's department.

If you have any query about your appointment or wish to change or cancel it, please either call our contact centre on 01480 416058 or email us at booking.clerks@hinchingbrooke.nhs.uk

Don't forget ... Please bring with you:

  • Your appointment letter
  • Anything asked for in that letter like a urine specimen
  • Your prescription exemption form if you have one

On arrival

Please see the clinic receptionist who will book you into the clinic and check that the details we have are correct. We will do our best to see you at the time of your appointment but there may be a delay if there is an emergency or another patient's appointment over runs. Most clinics have a board which shows the doctor's name and approximate waiting times.

If you need any tests after your appointment, we will try to fit them in the same day. This could mean that you have to stay at the hospital some time; if this is not convenient, please tell the clinic nurse, who will try to make other arrangements for you.

If there is anything you do not understand during your visit, please ask the doctor or clinic nurse. In some clinics there are specially trained volunteers called patient advocates, if you would like to see one, please ask.

There is also a medical social worker who can give advice on personal or social problems, if you would like to see them, please ask the clinic nurse.

In the main entrance you will find:

  • The transport lounge (this transport is only available if your doctor arranges it)
  • The Patient Advice & Liaison Service (PALS) office
  • A drop off point for elderly and disabled patients
  • The Info Zone with advice on health related issues and internet access
  • The Red Cross shop for newspapers, books, sweets and flowers
  • The directions desk to help you find your way around
  • The Forrester Café - open Monday to Friday 7.30am to 9.00pm
  • A waiting area with public phones and vending machines

As you leave

If you need a follow up appointment, please arrange it with the clinic receptionist before you leave. If you need to contact us at any time, please give us your hospital number in your letter or over the phone.

Please note

Sometimes you may be asked if a trainee doctor or nurse can be in the room during your appointment. This is a valuable part of their training but, if you would prefer to see the doctor alone, please tell the clinic nurse.

We keep detailed notes on your condition, treatment and progress so we can give you the best possible care. The notes may be used for teaching and research, but rest assured that they are kept securely and we have very strict guidelines for staff about confidentiality.

 

Access Information: Disabled Go - Hinchingbrooke Treatment Centre

Last modified 29/12/09 10:56:30