Text reminder service for appointments

Text reminder service for appointments

Our text reminder service provides a useful reminder of your hospital appointments and helps to reduce the number of appointments that are missed.

How it works

If we hold a mobile telephone number for you, we will automatically text you two weeks prior to your appointment and again two days before.  You can then cancel or request a rearranged appointment if required.

Please let us have your most up to date contact details

Please ensure we have your current mobile telephone number. You can do this when you make your appointment with us, or by letting the Receptionist know when you visit.  Alternatively, you can call us on 01480 847444 or email us at hch-tr.appointmentreminder@nhs.net.

Opting out of the reminder service

If you do not wish to receive an appointment reminder you can opt out of the service. You can do this by telephone, letting a Clinic Receptionist know next time you visit, or by completing the form below, and returning it to hch-tr.optout@nhs.net. Following this, we will ensure that you are removed from the system. You can opt back in at any time by contacting 01480 847444, or emailing us at hch-tr.appointmentreminder@nhs.net.

If you are contacting us to opt out on behalf of a child or young person please call our Children’s Outpatients on 01480 423150 or email CCS-TR.ChildrensUnitOutpatients@nhs.net.

Please note: Our apologies if you have previously informed us that you do not wish to receive appointment reminders by text, you will need to let us know this again as the old system will not automatically transfer your instructions to the new system.

How will we use your information?

The contact information we store will only be used by us in relation to hospital business.  We will not pass on your information to any other party.  All personal information will be kept in line with Department of Health Retention Period Policy.

Further Information

For further information please call our Contact Centre on 01480 847444 or email hch-tr.appointmentreminder@nhs.net.